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Unlocking customer value by quickly transforming into a digital business
Business has been upended. Successful business models that have worked for decades have been put on pause or irreparably damaged overnight, while customer habits are changing rapidly to cope with a new environment. This puts an even greater emphasis on building resilience in your system and successfully adopting digital business models to prepare for customer’s needs in the future.

But how can you provide value to customers in this new environment? And how should you adapt to a digital business successfully? What should technology should you be using to underpin this?

Join Phil Scully, Group CIO of Costa Coffee to hear about this and more, while participating in a live session followed by Q&A with him on 15th July.

Jul 15, 2020 10:30 AM in London

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Phil Scully
Group CIO @Costa Coffee
Phil Scully is the Group CIO for Costa responsible for corporate and customer systems globally. Phil joined Costa from parent company Whitbread where he was Group CTO for 3 years with responsibility for Architecture, Data and Information Security functions. Phil has 30 years’ experience in the IT industry working in technology and delivery leadership roles on large, complex transformation agendas for BAA, Centrica, M&S and Whitbread.