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How to Convert Your Online Browsers Into In-store Shoppers
Customer behavior looks different now, and retailers need to meet consumers earlier in their journey. With upselling, strategic merchandising and online tools, you can increase your profits with each transaction. Join Bob Phibbs, CEO of The Retail Doctor, and Musthafa Aliasger from Lightspeed to learn how to turn online browsers into in-store buyers and start reimagining the fundamentals of retail.

In this webinar, we’ll cover:
- Converting through customer service and loyalty programs
- Updating your online information and offering clear communication
- Using reporting to drive in-store marketing and promotions

Oct 29, 2020 02:30 PM in Eastern Time (US and Canada)

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Bob Phibbs
The Retail Doctor @SalesRX
Bob is an internationally recognized business strategist, customer service expert, sales coach, marketing mentor, author of three books, and motivational business speaker. He is the World’s Leading Expert on Brick-and-Mortar Retailers and launched The Retail Doctor in 1994 and for the past 25+ years, he’s giving brick-and-mortar retailers a fighting chance. He is the retail sales expert of choice for some of the most legendary retail brands including, LEGO, Omega, and Yamaha. He received the highest increase in sales from South Coast Plaza, the highest grossing mall per square foot. He is one of the top retail influencers in the world.
Musthafa Aliasger
Sales Engineer @Lightspeed
Musthafa works closely with the Sales teams to provide better retail solutions to small and medium sized businesses. With an extensive retail background, he is able to understand customer pain points and help them implement technology driven tools that can help retailers sell efficiently online and in-store.