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SIETAR Europa Webinar 2019 N°7 - Maria Mihaela Barbieru
Communication and Emotion in Intercultural Mediation

Authentic intercultural relationships could not exist if the main tool of the relationship did not exist. The communication process implies knowing how to express our needs, taking into consideration the others and being able to listen to the needs others may express. Such expression of needs involves an emotion. As such, if it is positive, emotion engages dialogue; but if negative, emotion may generate conflict. Same for communication: if effective, it engages dialogue. But if ineffective, it is the origin of conflict. Communication and emotion can become sources of conflict, but if both factors are properly managed, communication and emotion can become the keys to resolving conflict. An approach to resolve conflict is called intercultural mediation.
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