The worldwide focus on customer experience is indicative of the shift towards customer experience in real estate.
In an industry build on relationships, providing a great customer experience is imperative to bolstering customer
satisfaction and retention levels, managing your reputation and growing your real estate business.
In order to provide a superior customer experience, it is crucial that you change with the times. This might mean
adopting new technology, personalizing customer touchpoints and proactively engaging prospects and customers
to fuel the long-term growth of your business.
This session will explore:
• Leveraging real estate robots and automation to ensure speed and efficiency
• Advancing virtual viewing during and post pandemic
• Streamlining processes to free up time and adding convenience for customers
• Personalising customer experiences and measuring satisfaction levels
• Ensuring customers leave any interaction knowledgeable, therefore content and informed