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Transforming your Renewals Business into a Strategic Revenue Growth Opportunity
To succeed in today’s environment, channel partners must develop deeper insights into their customers and leverage data analytics and artificial intelligence to be more competitive and profitable. The renewals business is the quintessential model to adopt these technologies (and ‘recession proof’ your business with MMI).

Senior Channel Executive and ‘Change Agent’, David Boim will moderate a panel discussion of experts featuring Jack Johnson, Vice President of Service Revenue Generation Research for TSIA. The panel will dive into a discussion on how companies can increase renewals revenues, identify new sales opportunities, develop customer loyalty and retention – while streamlining and simplifying the entire process of managing IT assets and associated support and maintenance contracts by leveraging new technology and adopting new processes. The panel will also discuss how your renewals business will contribute to helping to ‘recession proof’ your business with MMI.

Sep 25, 2019 02:00 PM in Eastern Time (US and Canada)

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Jack Johnson
VP of Service Revenue Generation Research @TSIA
Jack works closely with member companies to deliver research and advisory programs focused on helping them optimize their renewal organizations and effectively deliver revenue outcomes. Prior to joining TSIA, Jack was principle of his customer success consultancy, and held the position of vice president of business strategy at ServiceSource. Jack has designed and deployed Renewals organizations at BEA Systems, Riverstone Networks, and Digital Equipment Corporation.
Claire Millsap
Director of Customer Success @Managed Maintenance Inc.
With almost 20 years of successes in strategy development, business planning, and leadership advisory, Claire Millsap has established herself as a leader in Sales and Marketing in the SaaS, Software & Software Consulting industries, and service revenue generation business. In her most recent endeavor, Claire has assisted MMI in building a high-performing sales organization that drives sales and revenue for multiple product lines on an international platform.
Lilliam Contreras
Customer Success Manager @Managed Maintenance Inc.
As a dedicated Customer Success Manager with over 21 years experience in the day-to-day operations, Lilliam is considered a Subject Matter Expert for MMI when it comes to establishing efficient process that contribute to increased Service Revenue Generation.