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Toward Greater Trust: How Fees, Disclosures and Professionalism Can Create Trusting Relationships with Retail Clients
What does it take for someone to entrust their funds to someone else to manage? The concept of trust lies at the heart of this question. Without trust, financial interactions would become more inefficient, costly, or cease. CFA Institute identifies credibility and professionalism as two major components of trust. In earlier research, we also highlighted how proper disclosures and incentives mitigate conflicts of interest, and ensure a high level of investor protection.

In this upcoming webinar, we will combine the major findings from our work on professionalizing financial advice, managing sales inducements and earning investors’ trust with on the ground observations from selected APAC markets and discuss ways on building an industry that engenders trust. Key topics include:
• The role of technology in building robust relationships
• Industry responses to the management, mitigation and elimination of conflict of interest
• Regulatory and industry practices around fees and commissions

Speakers:
Maria Wilton, CFA, Board of Governors, CFA Institute
Daryl Liew, CFA. Co-chair, Advocacy Committee, CFA Society Singapore
Mary Leung, CFA. Head, Advocacy, APAC, CFA Institute

Moderator:
Mary Leung, CFA. Head, Advocacy, APAC, CFA Institute

Professional Learning credit: 1

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Jul 7, 2020 12:30 PM in Hong Kong SAR

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