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Unpracticed Best Practices for CX Excellence: Culture & Metrics

Many common practices today are actually not best practices, as revealed in our 5-year CXM study. In fact numerous studies show that the typical approaches of the past decade must be shifted to achieve intended growth in the 2020s. This interactive live webinar highlights what’s needed now.

WEDNESDAYS
7:30-8 a.m. US Pacific = 10:30-11 a.m. US Eastern
15:30-16:00 London = 16:30-17:00 Paris
17:30-18:00 Athens = 21:00-21:30 Mumbai
2nd December: Customer-Centric Culture & Metrics
9th December: CX Adoption & Strategy
16th December: CX Improvement & VoC

Get inspired to rise above the norms via lesser-known best practices vs. common practices, applied to these scenarios. This session will not be recorded. No recording permitted. This event can be applied to your CCXP Renewal Credits (CRCs). ClearAction’s Chief Customer Officer, Lynn Hunsaker, will present this live webinar with audience participation opportunities. Lynn is a CXPA Recognized Training Provider. Unpracticed Best Practices are described in detail in ClearAction’s Customer Experience Excellence course and in the ClearAction Value Exchange. See https://clearaction.com

Dec 2, 2020 07:30 AM in Pacific Time (US and Canada)