WebRTC is disrupting legacy SIP contact center infrastructures with its ability to lower costs, increase agility and deliver better experiences. This webinar will describe the many benefits of adopting WebRTC for agent communications when moving to cloud contact center services. We’ll provide practical tips for making a smooth transition and delivering quality calls to your agents.
* Compelling ROI and business benefits derived from a WebRTC transition
* Comparison of WebRTC and legacy SIP protocol models
* Critical factors affecting WebRTC call quality
* How to ensure WebRTC contact centers receive first-class call quality