Leading in Crisis—What to Say? - Jim Sheegog, Rowhill Consulting
When situations suddenly change, we resist the notion of acceptance. As leaders, we need to understand that employees may be in various stages of adjusting their own emotions. It’s natural for every single employee to ask, “What Just Happened?”.
Our April 9th Conversation is all about “What to Say?”. How can leaders let people know it’s alright to be in shock, angry, even rejecting the new normal that surrounds the workplace. We’ll pay close attention to themes you identify in the chat room and pre-series survey, building this session around practical approaches leaders can take to help people squelch rumors, shape a new understanding of events, and regain emotional balance as they refocus on priorities.
To be discussed:
• Practical approaches for leaders to guide teams in crisis
• Managing emotional swings—yours and your teams
• Forging support and guiding teams in the face of certainty
• Communicating with clarity
• Establishing new boundaries
• How to build followership- humble inquiry