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The Digital Face: Telemedicine
2020’s boom in telemedical services made healthcare more accessible than ever – getting and keeping patients well from the comfort of their homes. Its requirement of screen time, however, has ‘zombified’ many – removing the critical elements of compassion and empathy from the care being delivered. What best practices have emerged to emphasize patient experience in telemedicine? What considerations need to be made for the emotions being felt on the other end of the line? Explore the increasingly relevant intersection of patient experience and telemedicine and learn how can caregivers can put their best digital face forward.

Moderator: Dr. Will Morris, Executive Medical Director, Cleveland Clinic

Ann Mond Johnson, CEO, American Telemedicine Association

Dr. Geeta Nayyar, General Manager of Healthcare & Life Sciences & Executive Medical Director, Salesforce

Lea Sims, Practice Leader, Marketing Strategy (Healthcare, Insurance & Life Sciences), Verizon

Apr 27, 2021 01:00 PM in Eastern Time (US and Canada)

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Ann Mond Johnson
Chief Executive Officer @American Telemedicine Association
Ann Mond Johnson is CEO at the American Telemedicine Association (ATA). Prior to that, she served as CEO of Zest Health, a technology-enabled service; as Board Chair and Advisor to ConnectedHealth, a leading provider of private insurance exchanges; and as co-founder and CEO of Subimo, a pioneer in healthcare cost and quality decision support tools for consumers –for which she was inducted in the Chicago Entrepreneurship Hall of Fame in 2016. In 2020, Ann was recognized by Modern Healthcare magazine on their 100 Most Influential list. Ann is recognized as a thought leader and presents at a range of professional meetings and conferences.
Lea Sims
Marketing Strategy Lead for Verizon’s Healthcare, Insurance and Life Sciences (HILS) Practice @Verizon
Lea is the Marketing Strategy Lead for Verizon’s Healthcare, Insurance and Life Sciences (HILS) practice, overseeing healthcare messaging, marketing and thought leadership in support of Verizon’s enterprise business group. She has spent ten years at Verizon as a healthcare industry subject matter expert, strategist, and content developer. Lea works with Verizon’s healthcare practice principals, sales leaders, product development teams, and solution architects to advance Verizon’s connected solutions value to enterprise customers and partners. She also oversees the company’s strategic alliances with HIMSS, American Telemedicine Association, Advisory Board and other healthcare industry influencer organizations.
Dr. Geeta Nayyar
General Manager of Healthcare and Life Sciences and Executive Medical Director for Salesforce @Salesforce
As a nationally-recognized leader in healthcare information technology, a physician executive, public speaker and author, Dr. Geeta Nayyar loves sharing her unique perspectives that bridge clinical medicine, business, communications and digital health. She currently serves as General Manager of Healthcare and Life Sciences and Executive Medical Director for Salesforce. As a specialist in rheumatology, Dr. Nayyar maintains a volunteer associate professorship with the University of Miami and serves on the University of Miami Medical School Alumni Association Board. She has held several positions in media and with professional societies, including as a medical contributor for CNN and as a member of the Health Information and Management Systems Society (HIMSS) board of directors. In her free time, she enjoys volunteering and helping train medical students at the University of Miami Mitchell Wolfson Sr. Department of Community Service (DOCS).