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Crisis management: how to protect your brand (and your company) in a crisis
It’s never pleasant to receive negative comments and reviews; especially when you’ve worked really hard to have a good reputation. However, the way you handle negative feedback is what will set you apart, ensure your customers of the brand they once loved and influence new customers to give you a chance.

This session will teach you how to turn negative online reviews and news into marketing wins. Here are just some of the effective steps for handling reviews that you can expect to learn from this webinar:

• L- listen
• E- empathise
• A- apologize
• R- react
• N- now

Jun 8, 2020 02:30 PM in Dubai

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