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Rebooting Customer Retention: Data-Backed Experiences for an Improved Customer Journey
In a digital environment where competition is high, and loyalty is fleeting, your success hinges on being able to provide exceptional experiences that delight your customer at every touchpoint in the customer journey. Leverage data-driven strategies to ensure that you are delivering your most compelling message at the right time, to the right buyer, through the right channel all while identifying specific pain points along the journey and establishing clear insights-to-action feedback loops. This is how you will succeed in winning loyalty & returning to growth at a faster clip than the competition.

• Listen, Learn & Adapt – Implement Voice of the Customer programmes to gather insight that will allow you to proactively refine experiences that increase satisfaction.

• Mapping the Customer Journey – Identify moments of truth within the customer journey and apply analytics to delight them at every step.

• Data-Backed Engagement Strategies – Discover how data can revolutionise your engagement strategy by facilitating hyper personalised outreach that will help you cut through the noise on your customers preferred channel.

00:59:00

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