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Helpdesk 3.0: Customer Experience in a contactless world
As the world adapts to a contactless way of living, the driver for the service desk to change is now greater than ever. So, how do we re-design one of the oldest components of IT?

Hannah Price and Sumit De will take you on a journey to understand three key areas of focus: the skills and talents of those working on the helpdesk, the technology and systems in place to support them, and ways of working to help empower the service desk in the modern era.

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Oct 7, 2020 02:00 PM in London

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Speakers

Hannah Price
@TOPdesk UK
Hannah works for TOPdesk UK as an Agile Coach, driving organisational change on both a process and cultural level.
Sumit De
@TOPdesk UK
Sumit is currently the Head of Consultancy at TOPdesk UK, leading an ever growing professional services team. Sumit’s future work includes customer empowerment through technology and helping organisations define their new normal.