Collectors are usually very well trained in the laws and regulations that govern debt collection. They are trained to make sure they know what they can and can't say. But one area that doesn't receive a lot of attention is training collectors in how to say what they need to say.
These "soft skills" are an essential component of being an effective and empathetic debt collector. In this webinar, sponsored by Arbeit Software, a panel of industry professionals will share their insights into how to effectively teach soft skills to collectors.