Presented by Jordan B. Schwartz and Megan Shaked
Recently, there have been a slew of lawsuits filed across the country against hotels, restaurants, stores, clubs and other places of public accommodation alleging that their websites violate the Americans with Disabilities Act (“ADA”). And, there is no reason to think that these types of lawsuits will continue to increase. Typically, these lawsuits allege that the websites either (i) fail to identify and describe wheelchair accessible features at the property in sufficient detail; or (2) cannot be used by individuals with visual and/or hearing impairments.
Businesses also continue to be faced with tricky and complex issues under the ADA regarding service animals, customer allergies, and effective communication methods, each of which often result in contentious lawsuits. These lawsuits are expensive, time consuming, and a drain on your business. Further, the number of these types of lawsuits is increasing exponentially, with serial plaintiffs filing dozens of these suits each and every day. This presentation will present practical tips and cost-effective strategies for managing the risk of ADA-related litigation in this ever-evolving area of the law.
Participants will learn about the following:
• The broad scope of disability access laws and how employers are most often affected
• Practical tips on website accessibility
• Guidance on accommodating service and emotional support animals
• Best practices when dealing with customers with severe allergies and autoimmune conditions such as celiac
• How to best address customers who ask for hearing and visual accommodations