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Measuring the New Virtual Call Center: Responding with data in a post-Covid world
In our changing environment, it's never been more important to understand how your organizations are running. Einstein Analytics (EA) can help you understand and optimize whatever Salesforce solution you have! This platform will allow you to have dynamic reports and also cross reference data across different platforms. This will allow you the granularity in your reports and metrics that you have always been looking for.

In this webinar, we will cover:
-What is EA?
-A demo showing how EA can help contact centers at multiple different levels:
Executives determine the health of their contact
center
Managers make their call centers as efficient as
possible
And reduce manual data aggregation for performance
metrics.
- 5 quick wins and how you can get started today.
- Best practices for implementing Einstein Analytics.

Jul 23, 2020 11:00 AM in Eastern Time (US and Canada)

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Speakers

John Hostetler
Senior Einstein Analytics Consultant @NeuraFlash
John Heater
Senior Director of Product Management @NeuraFlash