Despite growing demand for digital insurance products and services across multiple lines of business, insurance carriers still face complex roadblocks to offering digital experiences that rival those of Amazon and Uber – from actually building those offerings to driving adoption of digital by customers and employees alike – and all in record time.
How can carriers drive digital adoption while navigating the larger transformation, all while minimizing disruption to user experience?
Join our line-up of industry leaders Caroline McKeon (Head of Digital and Customer Experience, GRM East, Liberty Mutual), Squire Aschinger (Product Lead, Claims and Policyholder Experience, Root Insurance), Mihir Bhanushali (Associate Director of Sales, Whatfix), and our moderator Rob Galbraith (Author, Insurance Nerds) as they explore:
• Offer convenience at it’s peak: Discover how AI-driven digital experiences can deliver quick returns, through a major boost in customer satisfaction that will prevent those same customers from considering a new carrier
• Distribution but different: Learn how to balance between the new multi-channel experience without sacrificing the emotional connection that customers still crave from agents and brokers
• Win the digital wars with data: As digital adoption accelerates, use new customer data insights to build your own self-improving digital products that will unlike more accurate risk assessments, smoother customer experiences, and greater efficiency
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