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Enhancing an organization's productivity with ITIL 4's "Value Chain"
As enterprises strive to improve their productivity and efficiency, the most successful ones are able to optimize, not only part of their organization but all of it, delivering value at every level. This concept is a key theme of DevOps, as well as the newly published ITIL 4 "Value Chain", where practitioners understand the need to move away from individual processes to better integrate all activities surrounding the creation of products and services. However, most IT organizations still struggle with a silo mentality because of their inherent culture, legacy processes, and stand-alone tools. Centres of excellence, which are meant to improve certain processes, too often become centres of isolation, further entrenching themselves, their processes and their data, from the rest of the organization, significantly impeding the latter's productivity and digital transformation.

Join us in this engaging webinar, where Troy DuMoulin (VP R&D at Pink Elephant) and Miles Faulkner (Co-CEO of Blended Perspectives) will discuss critical success factors for taking an integrated end-to-end value-driven approach to processes and automation.

Dec 11, 2019 01:00 PM in Eastern Time (US and Canada)

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