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Bidirectional incident synchronization for ServiceNow and SAP Solution Manager
Does your company use both systems or you need to integrate with the ITSM platform of your service provider?

Learn how to seamlessly integrate ServiceNow ITSM and SAP Solution Manager ITSM and get all your tickets automatically synchronized between the systems.

We'll demonstrate an out-of-the-box ServiceNow App that allows you to achieve the following benefits:

- Incidents created in one system can be forwarded to the other one
- All changes to interfaced tickets are synced automatically between the systems
- Solution Manager related information is visible in ServiceNow
- Automatic mapping of Assignment Groups, Configuration Items and any other field based on incoming data, like SAP transaction or SAP module
- Direct navigation from a ServiceNow incident to the Solution Manager ticket

Combined with our "ITSM Connector for SAP" ServiceNow App, you can additionally:

- Let your SAP end users create ServiceNow incidents directly from the SAP GUI
- Reduce ticket resolution time
- Automate SAP data collection (attach technical and business context)


5 minutes: Introduction and problem statement
10 minutes: Overview of the solution
35 minutes: Live demo
10 minutes: Q&A

Apr 21, 2020 10:00 AM in Budapest

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