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5 Tips to Attract Superstar Contact Center Employees. Guest experts are Jeff Doran & Sangeeta Bhatnagar
As the competition for top talent heats up, contact centers are struggling to attract the best people. Get the most up to date advice from experts in recruitment and talent retention. So, you get the best employees and keep them happy.

Jun 6, 2019 1:00 PM in Eastern Time (US and Canada)

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Host - Mike Aoki
President @Reflective Keynotes Inc.
Mike Aoki is the President of Reflective Keynotes Inc. (http://www.reflectivekeynotes.com ), a training company that helps contact centers improve their sales and customer retention results. A contact center expert, Mike serves on the advisory council of the Greater Toronto Area Contact Center Association and was Master of Ceremonies for five of their Annual Conferences. He was also chosen by ICMI.com as one of the “Top 50 Customer Service Thought Leaders on Twitter” for the past five years.
Sangeeta Bhatnagar
Founder @SB Global, Human Capital Solutions
Sangeeta Bhatnagar has over 20 years of experience in the call centre industry. She has held a variety of positions in companies such as Gallop Canada, AT&T Canada, Spherion Staffing, etc. In 2008, Sangeeta founded SB Global, Human Capital Solutions, a boutique firm specializing in the talent acquisition and development of top Contact Centre talent. As a Certified Human Behavioural Analyst Sangeeta assists organizations in better and understanding and nurturing their top talent, as well as providing Team Building and Leadership Development programme. Sangeeta is also a published author and keynote speaker, most recently as a contributing author to the Amazon Best Selling series, Dreaming Big Being Bold 4: Inspiring Stories From Trailblazers, Visionaries & Change Makers and Called to Action. Sangeeta is also the Chair of the Greater Toronto area Contact Centre Association (www.gtacc.ca)
Jeff Doran
Founder and President @CCEOC Inc.
Jeff Doran is Founder and President of CCEOC Inc. He has been improving customer experience and corporate culture for over 30 years. His company provides culture building and employer branding services including: the “Employer of Choice” market sector awards as well as the Contact Center Employer of Choice certification program. CCEOC also provides employee engagement development programs, employee commitment surveys, data analysis, seminars, workshops and action plan facilitation services. Clients include FedEx, Scotiabank, Hilti North America, CIBC and others. Jeff Doran is a sought after speaker and author, having presented at many leading industry events including: Canada Telecom Summit, GTACC, SOCAP Annual Conference (US), IQPC Call Center Week (US) to name a few.