Creative, engaging work environments bring people together to generate ideas. Those interactions can produce disagreement, which can result in conflict. As a leader in your organization, you need to know how to manage conflicts, whether they involve you personally, or you are asked to mediate others. How can you handle yourself in the most professional manner when faced with a colleague who is hurt, disappointed, frustrated, angry or even hostile?
We'll address one-to-one interactions and what can be done to improve how you manage conflict at work. We'll cover ways you can manage your own behavior to minimize difficult situations, and ways you can help others resolve disputes.
-Increase confidence for communicating constructive messages.
-Understand how to manage your own energy to minimize challenging conversations for yourself.
-Learn basic mediation techniques that will help you resolve conflicts between others.
-Effectively communicate during hostile or emotional conversations.