Enhancing the Consumer Experience under the CFPB’s Notice of Proposed Rule: You only have One Chance to make a First Impression
Join Joann Needleman, Clark Hill Law and Kelly Parsons-O’Brien, former CAC President and President of Pacific Credit Services, for a discussion on how the CFPB’s Notice of Proposed Rulemaking will enhance the consumer experience. Lean on Needleman’s legal and regulatory expertise and Parsons-O’Brien’s operational industry knowledge to gain insight on:

What the NPR looks to accomplish
Tools/tactics on how to get consumers comfortable with your agency
Why the initial communication is so crucial

Jul 11, 2019 01:00 PM in Eastern Time (US and Canada)

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