Adastra Business Consulting is hosting a webinar for risk and collections managers in banking and microfinance institutions interested in understanding "How COVID-19 will impact Collections." This webinar we organize as a response to the COVID-19 having in mind the previous experience after the 2008 crisis and the first outcomes of voluntary moratorium in Europe that we would like to share.
During this webinar we will follow next agenda:
- Goal & Context
- A few Figures
MORATORIA IN THE PAST
- What’s a Moratorium – a Short Summary
- Clients’ Situation
- What Should Collector’s Toolkit Include?
IMPACT ON COLLECTIONS
- When is it a good time to contact a client?
- Who should do it in your organization?
- We can’t use field visits. How social distancing impacts contactability.
- How to control it all?