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How to Manage and Optimize your Work at Home Program During a Crisis

01:01:00

Apr 23, 2020 12:20 PM

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Speakers

Marco Colaiacovo
Work at Home Leader @HGS
Marco is responsible for developing and growing the HGS Work@Home Solution. Working with all stakeholder groups, Marco drives innovation and direction to facilitate continual improvement. Over a 20+ year career in the Contact Centre sector, Marco has collaborated with both internal and external partners to create and deliver an environment that produces world class service. Marco works out of his home office based in Dartmouth, Nova Scotia and also serves as President of Contact Centre Association of Nova Scotia.
Chad McDaniel
President @Execs In The Know
Chad McDaniel is a well-known advocate for the Customer Management Executive. He works tirelessly to showcase the success of today's Customer Executive. Execs In The Know believes that advancements in customer success are created when leaders share experiences, outlooks and insights - “Leaders Learning From Leaders.” Our mission is to provide measurable value to the corporate customer executive, by delivering customer experience improvements, in an efficient and effective manner. Execs In The Know connects customer professionals to valuable content, thought leadership, industry insight, peer-to-peer collaboration and networking opportunities. We support the customer professional in a live format by hosting national events (Customer Response Summit) and conducting a series of Executive Think Tanks.