How fast the world changed. At the beginning of 2020, life, annuity, and group insurers were making major investments in the front-office, back-office, digital initiatives, and data projects. After the tectonic disruption of COVID-19, many companies are again looking at those same projects, but from a different lens.
The lens of the post-COVID world. Digital experiences become even more critical. Fluidless underwriting minimizes contact. Electronic applications, with co-browsing and more, become more prevalent. WFH is the new normal.
We’ll discuss all of these and more in an interactive session with Tom Scales and Keith Raymond, key analysts in Celent’s fast growing Life practice.
From the crisis comes new successes.