It used to be said that a CMDB is like a unicorn: “everyone knows what they look like, but no one has seen one for real”. There is also the 5% CMDB club, i.e. of the organisations that set out to create a CMDB only 5% actually get the desired value from it.
However, this is changing!
Good practice supported by technological innovations now bring the design and implementation of successful CMDBs within the reach of organisations large and small to enable successful ITSM.
Join Paul and Katie to discover the challenges, and more importantly the solutions.
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