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Taming the CMDB unicorn!
It used to be said that a CMDB is like a unicorn: “everyone knows what they look like, but no one has seen one for real”. There is also the 5% CMDB club, i.e. of the organisations that set out to create a CMDB only 5% actually get the desired value from it.

However, this is changing!

Good practice supported by technological innovations now bring the design and implementation of successful CMDBs within the reach of organisations large and small to enable successful ITSM.

Join Paul and Katie to discover the challenges, and more importantly the solutions.


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May 26, 2021 12:00 PM in London

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Speakers

Paul Yates
Senior Solutions Consultant @Pink Elephant
Paul has extensive experience working with global organisations, big and small in multiple sectors, enabling him to improve his service management capability. This includes supporting organisations with the successful design and implementation of CMDB’s and supporting processes to enable his ITSM and provide value to the business.
Kate Hamblin
Senior IT Service Management Consultant @Pink Elephant
Kate is a dynamic and enthusiastic accredited trainer with almost 20 years’ experience in both internal and external delivery of service management and customer service education and consultancy.