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Integration of SAP and ServiceNow incident management
Learn how to simplify and enhance your SAP support processes to achieve the following benefits:

- 28% decrease in average ticket resolution time
- 12% decrease in tickets with SLA breach
- 91% decrease in transfer of incidents between support groups 

The details?

- Let your SAP end users create ServiceNow incidents directly from the SAP GUI
- Automate SAP data collection (attach technical and business context)
- Display relevant ServiceNow Knowledge Base articles in SAP GUI
- Implement Key User concept
- Route incidents to the relevant assignment group based on SAP transaction or module
- Eliminate duplicate incidents

SCHEDULE

5 minutes: Introduction and problem statement
5 minutes: Overview of the solution
40 minutes: Live demo
10 minutes: Q&A

Oct 22, 2019 04:00 PM in Budapest

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Speakers

Tamás Holics
CTO @STA Consulting Kft.
Tamás has more than 10 years of SAP development experience with a focus of integration of SAP and external systems, especially with ITSM platforms like ServiceNow, BMC Remedy, HP Service Manager, JIRA and more.