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Insurance 2021: The Customer Behaviour Changes that will Stay
Things have changed. COVID-19 has forever changed the experience of being a customer, employee, citizen, human.

How will that affect the way we build, communicate, and sell insurance products?

Understanding the dramatic changes in the way people engage with their insurance carriers as individuals, families, and organizations will the most critical point for achieving success.

Join the Chief Insurance Officer from BCAA, Nathan LaFayette and the Chief Information Officer from Economical Insurance, Tatjana Lalkovic as we discuss:

• The new behaviours trending: understand the likely implications of COVID-19 on human experience and how will this shape the way forward for carriers in Canada
• What is temporary and what is permanent: from remote working and avoiding public transportation to how people and organizations are engaging digitally, understand the short and long-term implications for the insurance industry
• Customer-driven resilience: when change is the only certainty, how carriers can put customers at the centre of their strategic plan

May 18, 2021 10:00 AM in Eastern Time (US and Canada)

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