With growing usage and demand worldwide, telcos have recognized the need for greater customer engagement in an increasingly competitive environment. CX strategies are now imperative to the telco model.
• Learning rather than predicting
• Moving towards customer-based models
• Growing demand during and following Covid-19
• Yow Ming, Chief Customer Officer, China Broadband Communications
• Daniel Augsten, Head of Telco, Facebook
• Ahmed Saady Yaamin, EVP, Market Strategy and Planning, Robi
• Edmund Rey Santos, Strategic Projects Lead, Smart Communications