You need to improve your patient satisfaction scores and know you can’t do it without system-wide training. CAUTION: taking a one-and-done approach to training won’t give you the long term affects you need.
This information-packed webinar will reveal four keys to making your training stick. Author, consultant and patient experience thought leader, Kristin Baird will share case examples gathered from years of working with hospitals, health systems and medical practices.
• Define the 4 essential elements for creating “stickiness” in your training
• Identify ways to engage physicians in training
• Hear how other healthcare organizations have achieved greater brand consistency with service training