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Actionable insights - Adapting to the world around you
In the ‘new normal’, digital transformation is vital for all organisations.

With increased pressure on Service Desk Management and their teams to deliver more services, more quickly and more cost effectively, getting the right actionable insights is key.

More than ever, it’s critical for automation to be at the heart of your service management solution.

Join this webinar to learn how the use of AI and machine learning can harness smart automation of tasks, processes, workflows and change deployments across service management. And discover how this is essential for simplifying the customer experience and providing continuous and cost-effective improvement for the service teams.

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By registering for this webinar you agree to your data being shared with the webinar host (Micro Focus) for them to send you relevant follow up information.

Apr 27, 2021 01:00 PM in London

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Speakers

Jeremy Brown
Senior Account Strategist @Micro Focus
Jeremy specialises in helping businesses to quantify their challenges and identify viable solutions, drawing on over 25 years of experience in IT to provide the right guidance. His role is to make businesses more agile, cost-effective, innovative, and secure.
Neville Ward
International Service Management Lead @Micro Focus
Over the last 20 years Neville has held a number of roles from Trainer and Service Manager Practitioner to Service Solutions Architect and Service Application Developer (using SMAX). Most recently, Neville has focused on ITSM strategy, product concept and implementation of ESM tools to deliver improved Service Management that harnesses AI, Machine Learning, Virtual Agents and Automation.