We have always looked at technicians by what “Grade” of tech we were dealing with. The “A” tech was at the top of the heap and we expected more from them. The question is, how do we look at our front desk staff? In this webinar we will look at the different skills sets and abilities of the people we have working as our sales staff. The different skill sets lead to different models for each shop. The staffing model changes for each shop based on the staff they have. In this Webinar you will learn;
-What is the difference between the skills sets?
-Based on your business model, what is the best setup for your shop?
-What to do if you can’t find the people that you really want?