When it comes to the online payment experience, customer expectations can feel like a moving target. Most organizations know that providing a positive payment experience is critical for customer retention and streamlined organizational efficiencies, but it’s hard to know where to get started.
To better understand the current landscape of online payments, Invoice Cloud conducted an online survey where respondents were asked about their payment preferences, payment trends, and general behaviors around making payments.
Join us as we reflect on the current state of online payments and look ahead to what customers are expecting in 2021, including:
• What is preventing your customers from paying online
• How to provide the online payment experience your customers expect
• How to use this data to drive results in your organization
• BONUS: Receive the Online Payment Optimization Checklist