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The evolution of customer service - 3 major trends
This session will share unique, cross-industry insights into the evolution of the service desk. As one of the world-leading remote support solutions, we at AnyDesk see a huge variety of ways that service processes are setup.

While discussing best practices of how to run a service desk and manage customer success and satisfaction, Michael Magenheim, Head of Customer Success and Holger Friesz, VP Commercial, will unveil three major trends and give an outlook on the future expectations of service delivery.

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Jun 23, 2021 04:00 PM in London

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Holger Friesz
VP Commercial @AnyDesk
Holger is an experienced digital native, believing in the power of AI, IoT and the Cloud. With more than 20 years in the IT industry, he is known for being passionate about helping companies to define and execute their digital transformation strategy, improve customer experience and service delivery processes.
Michael Magenheim
Head of Customer Experience @AnyDesk
As Head of Customer Experience at AnyDesk, there is no need of IT professionals that Michael Magenheim is not aware of. Having worked as an IT support professional himself and being in the IT business for over 10 years, his practical knowledge has become the foundation for many AnyDesk features.