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Topic

What it takes to build a Service Desk of the future

Description

In this session, you will learn what skills and technologies are needed to implement a connected experience for IT Service Delivery teams and your customers. Together we will investigate strategies that prepare organisations to upgrade their digital skills so they can be successful in a ‘work from anywhere environment’. As we move towards working offices without boundaries, we will need to apply new processes that support flexible working while ensuring governance is still at the forefront of operations. This session will offer practical tips to enable innovation at speed, measure performance and ‘hopefully’ do the best work of your career.

• Confidence to start
• How to measure for success
• Do all this while having fun

Please note, SITS (Diversified Communications UK) collects your data in order to allow you access to this webinar and send you essential information about it. We may also from time to time send you information about our other related events (SITS) and future SITS Virtual Summits, which we believe will be of interest to you. You’ll have the option to unsubscribe at any point.

Time

Feb 24, 2021 04:00 PM in London

Webinar is over, you cannot register now. If you have any questions, please contact Webinar host: Becky Webb.

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Message preview	Hi there, You are invited to a Zoom webinar. When: Feb 24, 2021 04:00 PM London Topic: What it takes to build a Service Desk of the future Register in advance for this webinar: https://zoom.us/webinar/register/WN_1r3KE4yETkCSlFqXP_oP2A After registering, you will receive a confirmation email containing information about joining the webinar. ---------- Webinar Speakers Adam Haylock (Senior Solutions Consultant @ServiceNow) Adam is a Senior Consultant at ServiceNow, where he helps enable organisations to be more efficient, move faster and ultimately be more successful through collaboration and automation. Adam joins us to talk about the future of Service Delivery and how it will drive incredible experiences, wherever people choose to work. Nikolett Mihaleczki (Solution Consultant @ServiceNow) Nikolett is a Solution Consultant at ServiceNow, supporting Public Sector. She helps organisations in the higher education and central government space to transform their operations to a modern, digital and connected one, and help shape their digital journey by working on the building blocks for the modern experience’s employees want and customers expect.

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