For many years, insurance was bought instead of sold, with carriers competing mostly on price. Today, customers expect information to be at their fingertips and for claims to be resolved in seconds. To keep pace, carriers must simplify their policies and streamline their claims processes, but the question is how?
Many insurers are turning to AI and automation to deliver analytical insights from their data, simplify their claims processes, and enhance customer interactions.
Join Reuters Events and our panel of industry leaders – David T. Vanalek, Claims Chief Operating Officer, Markel, Cal Hankins, SVP Claims, CSAA and Mark Carter, Manager of Business Innovation, IBM as we explore the strategies and technologies that allow insurance carriers to propel business growth, accelerate new products and services to market and explore how to:
• Reinvigorate the claims experience – Enhance claims productivity with strategic deployment of automation, focusing people power on the most urgent customer needs
• The new (new) normal – Discover how claims teams are looking to adapt to a post-COVID future and how they will continue to operate in a changed world
• Claims leading the way – Learn how claims is leading the way when it comes to transforming insurance and rapidly advancing with the use of automation