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New Trends Affecting the Future of Enterprise Contact Centers
How will AI, big data, and rising customer expectations challenge your contact center in the second half of 2018?

Join us on Thurs., June 21 at 1:00 PM Eastern/10:00 AM Pacific to learn how enterprise contact centers can prepare for these challenges.

The expert panelists for this complimentary 45-minute webinar are:
- Martin Tracy, CEO, LANtelligence Inc. (www.lantelligence.com), a leading provider of unified communications and cloud contact center solutions
- Jeremy Watkin, Director of Customer Experience, FCR (www.gofcr.com), a premier provider of outsourced call center and business process solutions.
- Vafa Akhavan, President & CEO of NueBridge (www.nuebridge.com), an advisory and consulting firm with global presence, and Executive Board Member of SwissVBS.

The panel moderator is Mike Aoki, President, Reflective Keynotes Inc. (reflectivekeynotes.com), a training company that provides sales and customer service training for contact centers. He also volunteers on the GTACC (Greater Toronto Area Contact Centre association) council. Mike was chosen by ICMI.com as “Top 50 Customer Service Thought Leader on Twitter” for the past four years.

Who should attend:
- VPs & Directors of Customer Experience
- VPs & Directors of Customer Service
- VPs & Directors of Contact Centers

Reserve your seat now for this insightful look at the future of enterprise contact centers.

Thanks for participating industry associations such as the Greater Toronto Area Contact Center association (GTACC) for encouraging their members to attend.
www.gtacc.ca

Attendees' email addresses may be shared with the sponsor and panelists.

Jun 21, 2018 1:00 PM in Eastern Time (US and Canada)

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Speakers

Jeremy Watkin
Director of Customer Experience @FCR
Jeremy Watkin is the Director of Customer Experience at FCR, the premier provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and CX professional. He is a co-founder of the Customer Service Life blog. He has been recognized many times for his thought leadership. | Twitter @jtwatkin | www.linkedin.com/in/jtwatkin
Martin Tracey
CEO @LANtelligence, Inc.
Martin has started his career in Telecom industry with big carriers like Bell Canada over 25 years ago. In 1998, he founded Comsel Communications, a Telephony Value-added Reseller. In 2000, became one of the first ShoreTel partners and was one of the first companies to provide only VoIP solutions. Today, he is one of the biggest advocates for digital transformation in customer experience (CX).
Vafa Akhavan
President & CEO @NueBridge
Vafa served as President & CEO of The Forum Corporation, a global consulting firm specializing in leadership, sales and CX development. Prior, he led Global Customer Operations at McGraw Hill’s Information & Media. Prior, he led the global consulting business of J.D. Power & Associates in California. His experience covers 7 sectors and 16 countries | Twitter @vakhavan | linkedin.com/in/vafaakhavan