Hornbill will demonstrate how you can modernise your service management by simplifying, automating and optimising the flow of work. Taking a service-centric approach helps you understand your services, how your customers use them and the types of request they are happy to progress themselves.
When self-service is supported by automation and integration, it delivers value that is highly visible to employees.
Once employees have been exposed to this, you will get enquiries from other business units, asking whether you can solve some of their challenges, and deliver real business value.
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