The Service Desk has transformed. The rise of digital business and digitalisation is placing increased demands on IT service desks. The traditional service desks often struggle to meet these new demands in addition to the routine requirements they have been responsible for.
Providing true 360 support for internal and external clients, from server to mobile, to online customers’ demands - and going beyond, down to the shop floor with its machines – can only be efficient by preventing tool sprawl and adding automation.
• How to expand your traditional IT support with new scenarios like Co-Browsing, Augmented Reality and machine learning
• Benefits of a single cloud platform instead of multiple support tools
• How to increase the productivity of your existing support workforce
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