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Navigating Global Impacts to Your CX Strategies: Shifting to a Work-at-Home Agent Model Quickly and Effectively

01:29:00

Mar 24, 2020 12:15 PM

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Speakers

Corporate Speakers
Left: Shellie Dow, Vice President of Operation Services, Support, and Stores; Nintendo. Right: Judi Brenstein, Vice President of Global Customer Operations; Groupon.
Partner Speakers
Top Right: Robert Padron, Chief Customer Officer; Arise. Bottom Left: Matt Wheatley, Senior Vice President of Customer Experience; 24-7 Intouch. Bottom Right: Mike de la Cruz, CEO; Directly.