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Integration of SAP and ServiceNow incident management
Learn how to simplify and enhance your SAP support processes to achieve the following benefits:

- Cut MTTR by 28%
- 12% less incidents with SLA breach
- 91% less transfers of incidents between assignment groups

This can be achieved using the following features:

- Let your SAP end users create ServiceNow incidents directly from the SAP GUI
- Automate SAP data collection (attach technical and business context)
- Route incidents to the relevant assignment group based on SAP transaction or module
- Display relevant ServiceNow Knowledge Base articles in SAP GUI
- Reduce incoming ticket volume using the Key User concept
- Help managing duplicate incidents
- Monitor failed SAP jobs and create incidents automatically


5 minutes: Introduction and problem statement
5 minutes: Overview of the solution
40 minutes: Live demo
10 minutes: Q&A

Dec 10, 2019 04:00 PM in Budapest

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