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Back to Basics: Improve Your Customer Experience while Reducing Costs
As demand for faster fulfillment surges, the sweet spot where customer experience meets cost efficiency gets smaller. Ballooning trip volumes, LTL capacity crunches, increasing fuel consumption, lack of driver availability and the need to scale self-service type delivery models pose significant operational challenges for 3PLs/carriers.

To help you address these challenges, hear how global 3PLs/carriers efficiently balance customer experience and operational costs by leveraging intelligent delivery management tools.

Key Webinar Takeaways:

• How to make delivery experience personalized by offering slot-based deliveries/returns & generate accurate ETAs
• Tips to effortlessly create agile business workflows on top of low-code platforms & comply with contactless delivery principles
• Best practices to optimize fuel consumption, create multi-drop delivery routes, and scale delivery operations
• Gain insights on efficiently orchestrating two-men and white-glove deliveries
• Know how enterprises are leveraging 'visibility' as a competitive advantage

May 18, 2021 11:00 AM in Eastern Time (US and Canada)

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Speakers

Scott Spitler
Director of Implementation @FarEye
Scott Spitler is a career supply chain professional with a passion for developing and implementing new first and final mile technologies. He has deep logistics experience, having worked at leading logistics organizations such as DHL/Deutsche Post and CJ Logistics/DSC Logistics. Scott has worked in creating logistics solutions for the customers such as Chiquita, where he helped to test and implement new products to improve product freshness. Currently at FarEye, Scott overseas the deployment of logistics solutions and manages a team dedicated to customer success and implementation.
Helen Atkinson
Editor @SupplyChainBrain