ITIL 4 has been out for over a year. There are already many shiny new certificates. But what is the ‘value’ proposition of ITIL 4? ITIL now talks about ‘value streams’ and the end-to-end flow of work; however, DevOps and Agile practice owners are claiming that ITIL is no longer relevant or ‘fit-for-purpose’.
The new definition of a service is based on ‘co-creation’ of value, but what is value from a business and a customer perspective? And it isn’t just about ITSM changing. How do we get the business buy-in to apply effective IT governance to prioritise scarce resources against exploding demands? And how do we get support from the other stakeholders in the value chain - people who won’t necessarily go on ITIL training such as developers or suppliers?
In this session we will explore how ‘experiential learning’ has been effectively used with end-to-end teams to address these challenges and show concrete, pragmatic ITIL 4 takeaways, revealing what one CEO said about ITIL 4 as part of a flow eco-system.
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