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How to create a VoC program that actually works
In the age of the customer, it’s critical to get customer experience right. When executed properly, Voice-of-Customer programs can be a key ingredient to engaging employees and fueling customer-centric business growth.

Oct 1, 2019 12:30 PM in Eastern Time (US and Canada)

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Faith Adams
Senior Analyst (CX) @Forrester
Ken Peterson
Managing Director, US @Nepa