Never underestimate your ability to see the gaps in conversations, hear the confusions, and understand competing goals in the decision-making process.
If you’re in the room and being observant, then you can focus on improving the communication and making sure that critical information is gathered and delivered. You can figure out what is beneficial for the customer to know and for your organization to know.
You are the neutral third-party. You can soften the noise and be a conduit for information to be exchanged, improving the client relationship and chances of project success. If you don't have this experience, where do you find it? How do you learn to be a strategic communicator on the front lines in multi-cultural environments?
As a tech communicator who has lived abroad, and worked in an international non-profit environment, and served on the front lines for a software for-profit company interacting with their clients, I compare the two work cultures and the value we bring to each.
The TC Dojo is brought to you by Single-Sourcing Solutions. Learn more about the TC Dojo: http://webinar.tcdojo.org