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Running USA + imATHLETE Data Insight Series No. 8 - Shared screen with speaker view
Rich Harshbarger
24:09
Type your questions here.
Beth Salinger
27:03
8
Peter Donato
27:06
9
Greyson Feurer
27:14
8
Peter Donato
28:19
provide value for the registration money they pay
Greyson Feurer
28:31
Problem solving in real time
Beth Salinger
28:37
a live person is available to answer questions!
Peter Donato
32:07
2
Beth Salinger
32:18
4
Beth Salinger
32:40
9
Greyson Feurer
32:43
8
Peter Donato
32:50
6
Beth Salinger
33:09
3
Peter Donato
33:12
1
Greyson Feurer
33:15
4
Peter Donato
41:05
so I need to charge more if my customer satisfaction rating is always high?
Greyson Feurer
57:24
Will this presentation be available to download?
Beth Salinger
58:00
As an industry we have defined customer service as responsiveness, email, phone, chat, how do we change that culture?
Beth Salinger
01:00:38
25%
Johan Tigér
01:00:39
If we should focus on one channel for customer service, should that be Facebook, email, phone or something else.
Peter Donato
01:00:51
pathetic like 3-5%
Greyson Feurer
01:01:15
25-30%
Johan Tigér
01:01:19
Göteborgsvarvet Half Marathon in Sweden, we have about 40-50% responding to surveys
Johan Tigér
01:03:13
No, I know, more f a theoretical question :)
Peter Donato
01:04:10
I think if people are really satisfied and they received alot of emails they tend to ignore surveys