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Lead with Empathy, Because: People - Shared screen with speaker view
Shelley Etzenhouser--KC ATD facilitator
35:20
Shelley Etzenhouser, Quest Diagnostics, working from home :)
Cara Silletto
35:44
Sarah from KC here!
Shelley Etzenhouser--KC ATD facilitator
39:51
Intentional
Meredith
40:13
Understanding & validating = Empathy
Shelley Etzenhouser--KC ATD facilitator
40:23
Are you seeing the results now?
Paul
40:39
Looking at things from the learner's perspective.
Paul
42:26
Mr Clean
Meredith
42:26
Mr Clean
Meredith
43:35
Computers
Paul
43:43
processor
Meredith
47:46
There's an emotional connection to the content. We either relate or have experienced or have an interest in the product or service.
dt28643
47:48
sticky
dt28643
50:55
shirt
Paul
51:01
smile
Paul
57:41
video
Meredith
58:02
Music.
Meredith
59:13
Memories from your childhood.
Meredith
01:07:54
We use it here at CommunityAmerica. It similar to the Influencer model from "Crucial Conversations"
Shelley Etzenhouser--KC ATD facilitator
01:13:19
Everyone is being quiet. I don't want to be too talkative :(
Meredith
01:13:26
Teaching them to fish rather than serving dinner.
Paul
01:21:23
Thanks
Shelley Etzenhouser--KC ATD facilitator
01:21:41
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