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Using Active and Effective Communication-Listening. - Shared screen with speaker view
KristiSerrano
01:13:47
Kristi Serrano
Technical Support
01:14:21
Technical Support
Mike Martin
01:16:35
Mike Martin
NWD
01:16:52
Jeff Here !
Mike Martin
01:17:01
Mark Colfack, Michael Mitchell, Kurt Kaelin
Robert James
01:17:10
Robert James
HOST - Joe Willis
01:17:20
Hey everyone! Welcome.
cfrancois6429
01:17:47
Cherie Francois
Corinne Sosnowski
01:18:01
hello! is there audio that I should be hearing?
Technical Support
01:18:16
Corrine not yet, everyone is muted
Financial Pacific Leasing
01:18:23
hello
eric_pauli
01:18:38
Eric Pauli
KristiSerrano
01:18:42
Hi FP!!!!!
roetjen
01:19:29
Robert Oetjen
NWD
01:20:38
Nathan DeWittie, Jeff Hohman, Chris Hoffman, Ray Walker, Daryl Getty, Darren Harris
Paul C.
01:21:02
Paul Clark
gsovine
01:21:17
Brian, Collin and Gary
Jenna
01:22:03
Jenna Olson
NWD
01:33:02
audio is terrible
gyarbrough
01:33:09
Agreed
Paul C.
01:33:18
Getting heavily distorted audio
NWD
01:33:22
same
roetjen
01:33:24
still bad
SHINIQUE PHILLIPS
01:33:25
no
Paul C.
01:33:26
nope
eric_pauli
01:34:31
still no good
Mike Martin
01:35:00
yes
eric_pauli
01:35:05
yes
NWD
01:35:06
better.
gyarbrough
01:35:06
Yes
SHINIQUE PHILLIPS
01:35:07
yes
Mike Martin
01:35:07
yup
perry rim
01:35:08
yes
Technical Support
01:35:09
Yes
Althea
01:38:55
I just logged in and can't hear anything
Technical Support
01:39:33
I just messaged you Althea :)
kbenson
01:51:28
Show interest
Technical Support
01:51:28
Summarise
mistyn
01:51:33
Clarify
NWD
01:51:34
summarise
roetjen
01:51:34
show interest
eric_pauli
01:51:36
show interest
Paul C.
01:51:37
Observe non verbal behavior
Robert James
01:51:41
show interest
SHINIQUE PHILLIPS
01:51:46
avoid prejudice
gsovine
01:51:47
show interest
Mike Martin
01:51:51
avoid interruption and asking probing questions
perry rim
01:51:51
avoid prejudice
KristiSerrano
01:51:52
Summarize
bschiller
02:13:41
you are very clearly disregarding their statements
Denise Ruiz
02:14:34
Passive Destructive - You give an illusion that you are listening and then you then realized you are not being listened to
wrobles
02:14:58
Passive constructive, information can be miss interpread and can trigger wrong decisions
Mike Martin
02:21:45
I will have one active constructive conversation with my spouse a day.
Jenna
02:23:07
listen for understanding- acknowledging potential bias entering conversations.
bschiller
02:23:19
i will use SLANT with my coworkers/team mates when i am approached with questions, rather than being partially involved, i will be fully involved.
perry rim
02:23:20
my smart goal for active listening is to apply SLANT with all of my peers.
Denise Ruiz
02:23:22
My Smart Goal will be to use the Active Constructive Respondin all relationships rather than just my work ones. I need to spend more time showing them how much I do care that they are opening up to me. I will start today with my family and put up the slide to remind myself. Any chance you can send these slides to us,. They are great
eric_pauli
02:23:29
Engage one of my quieter employees in an active constructive conversation each day. 5 minutes about them, and their work
NWD
02:23:35
next time I am approached by a particularly difficult employee I will stop and make the time to make them my focus
Jenna
02:23:51
absolutely, acknowledging it and working to change it
NWD
02:23:58
6
cfrancois6429
02:24:04
next time I engage with my supervisor I will be actively constructive and see if that improves my retention
Denise Ruiz
02:24:06
I copied some but they are choppy so it would be great to get nice clean slides from you
KristiSerrano
02:24:12
My smart goal will be to remember to summarize while having conversationswith employees. This will ensure that I am on the same page as them and what they are trying to tell me/talk to me about.
SHINIQUE PHILLIPS
02:24:34
if a staff member comes to me with questions and i am not able to give them my full attention, i will ask them to return at a later time so i can listen actively.
kbenson
02:24:39
Work on initial reactions and utilize active constructive conversations with all employees.
wrobles
02:24:42
Take time to listen and acknowledge. Give time to each requestor to express information instead to listen and work at the same time
Technical Support
02:25:37
Hi, Deinse, the video of this sessoin will be available on our website in the next few weeks. You can access the slides at that time :)
Technical Support
02:25:46
*session
Technical Support
02:26:51
*Denise Ruiz..Sorry for butchering your name :)
aclaudio
02:26:52
Stop talking and focus closely on the speaker
bschiller
02:30:43
Thank yoU!
eric_pauli
02:30:44
thanks!
KristiSerrano
02:30:44
Thank you!
wrobles
02:30:51
Thanks!
Jenna
02:30:51
Thank you
kbenson
02:30:52
Thank you very much!
HOST - Joe Willis
02:30:54
Thank you!
mistyn
02:30:57
Thank you!
aclaudio
02:30:58
Thanks
cfrancois6429
02:31:05
thank you
Technical Support
02:31:06
Thank you, Joe! Fantastic Job!!!!!