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Getting Your Advice Heard & Taken: The Hidden Driver of Influence in Business - TrustMatters Series (Shared screen with speaker view)
Ceri Mescall
53:30
Is it possible to get access to recordings of the first two webinars? I would like to attend the whole series
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00:53:51 Jovana: Is the dial in number free?
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00:55:19 Jason Gluskin - Trusted Advisor: Ceri - All webinars are hosted here on the bottom of the page: http://trustedadvisor.com/webinars
Ceri Mescall
55:44
Thanks, Jason
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00:55:56 Jason Gluskin - Trusted Advisor: Jovana - not sure what number you used. You can use your computer audio either way.
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00:56:04 Jason Gluskin - Trusted Advisor: There is a toll free #
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00:56:18 Jason Gluskin - Trusted Advisor: Please use the chat to ask questions throughout the webinar
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00:58:52 Jason Gluskin - Trusted Advisor: We will be sending out a recording of the webinar afterwards to all attendees
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01:09:18 Jason Gluskin - Trusted Advisor: If anyone has questions. Fire away. Charlie will answer.
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01:21:14 Jason Gluskin - Trusted Advisor: Please message questions here
Ceri Mescall
01:22:08
How can you guide the conversation while still listening?
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01:22:42 lance: do folks need to know our position first before we let go of trying to make our point
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01:23:28 Carol: Can you talk about the power of curious questions in the listening process?
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01:23:31 mcgehda: How do you establish credibility while listening?
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01:23:36 JanetG: i often have trouble listening because my mind wonders. any advice for that
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01:23:58 Jason Gluskin - Trusted Advisor: Great questions - will cover off
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01:24:07 herbsed: How do you "listen" when customoers use RFPs to purchase services. Or if you get to "orals" and the "tet" is to present your solution.
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01:24:13 AndyMarks: Do you have the decks from these presentations available anywhere?
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01:24:42 Lsinclair: I am interested in the decks also!
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01:25:03 Jason Gluskin - Trusted Advisor: All webinars are hosted here on the bottom of the page: http://trustedadvisor.com/webinars
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01:25:06 AndyMarks: People to me seem to be either more right brained or left brained.. any difference on approach to them?
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01:26:02 AndyMarks: I like the RFP question and would love to hear Charlie's thoughts. :)
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01:26:36 Jason Gluskin - Trusted Advisor: thanks Andy - will get to that ;-)
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01:28:53 AndyMarks: Thanks!
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01:29:38 JanetG: Thanks
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01:30:41 AndyMarks: When do you decide to" hold em or decide to fold em"?
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01:30:50 BRYN: I have to drop off, but this was great! thank you!!
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01:31:18 AndyMarks: Thanks!
Ceri Mescall
01:31:29
If the only medium to ask questions is in writing, how do you encourage people to be open? Other than asking open ended questions...
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01:32:07 lance: whem someone is being intentionally provocative how much and how do you accommodate them?
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01:32:42 Jason Gluskin - Trusted Advisor: Lance can you be more specific about "provocative"?
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01:33:16 lance: provoking reactions
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01:33:33 debra.morin: thank you very much Charlie.
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01:33:38 lance: right
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01:33:47 Shiva.Amirihenzaki: once you are done listenning quitely and carefully to your clients and reviewed what you've heard with them, what would be the next step for them to listen to your advice
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Abra Johnson
01:36:27
Appreciated the remarks on listening.
Ceri Mescall
01:36:38
Thank you very much for this webinar