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Getting Your Advice Heard & Taken: The Hidden Driver of Influence in Business - TrustMatters Series (Shared screen with speaker view)
Ceri Mescall
53:30
Is it possible to get access to recordings of the first two webinars? I would like to attend the whole series
Jovana
53:51
Is the dial in number free?
Jason Gluskin - Trusted Advisor
55:19
Ceri - All webinars are hosted here on the bottom of the page: http://trustedadvisor.com/webinars
Ceri Mescall
55:44
Thanks, Jason
Jason Gluskin - Trusted Advisor
55:56
Jovana - not sure what number you used. You can use your computer audio either way.
Jason Gluskin - Trusted Advisor
56:04
There is a toll free #
Jason Gluskin - Trusted Advisor
56:18
Please use the chat to ask questions throughout the webinar
Jason Gluskin - Trusted Advisor
58:52
We will be sending out a recording of the webinar afterwards to all attendees
Jason Gluskin - Trusted Advisor
01:09:18
If anyone has questions. Fire away. Charlie will answer.
Jason Gluskin - Trusted Advisor
01:21:14
Please message questions here
Ceri Mescall
01:22:08
How can you guide the conversation while still listening?
lance
01:22:42
do folks need to know our position first before we let go of trying to make our point
Carol
01:23:28
Can you talk about the power of curious questions in the listening process?
mcgehda
01:23:31
How do you establish credibility while listening?
JanetG
01:23:36
i often have trouble listening because my mind wonders. any advice for that
Jason Gluskin - Trusted Advisor
01:23:58
Great questions - will cover off
herbsed
01:24:07
How do you "listen" when customoers use RFPs to purchase services. Or if you get to "orals" and the "tet" is to present your solution.
AndyMarks
01:24:13
Do you have the decks from these presentations available anywhere?
Lsinclair
01:24:42
I am interested in the decks also!
Jason Gluskin - Trusted Advisor
01:25:03
All webinars are hosted here on the bottom of the page: http://trustedadvisor.com/webinars
AndyMarks
01:25:06
People to me seem to be either more right brained or left brained.. any difference on approach to them?
AndyMarks
01:26:02
I like the RFP question and would love to hear Charlie's thoughts. :)
Jason Gluskin - Trusted Advisor
01:26:36
thanks Andy - will get to that ;-)
AndyMarks
01:28:53
Thanks!
JanetG
01:29:38
Thanks
AndyMarks
01:30:41
When do you decide to" hold em or decide to fold em"?
BRYN
01:30:50
I have to drop off, but this was great! thank you!!
AndyMarks
01:31:18
Thanks!
Ceri Mescall
01:31:29
If the only medium to ask questions is in writing, how do you encourage people to be open? Other than asking open ended questions...
lance
01:32:07
whem someone is being intentionally provocative how much and how do you accommodate them?
Jason Gluskin - Trusted Advisor
01:32:42
Lance can you be more specific about "provocative"?
lance
01:33:16
provoking reactions
debra.morin
01:33:33
thank you very much Charlie.
lance
01:33:38
right
Shiva.Amirihenzaki
01:33:47
once you are done listenning quitely and carefully to your clients and reviewed what you've heard with them, what would be the next step for them to listen to your advice
Abra Johnson
01:36:27
Appreciated the remarks on listening.
Ceri Mescall
01:36:38
Thank you very much for this webinar