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5 Keys to Recovering Lost Trust - TrustMatters Series (Shared screen with speaker view)
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00:24:23 lcrawford: Tahiti
J Lovinus
24:29
Las Vegas
Andrew C
24:34
Paris
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00:24:35 Jennifer: Maui
Josef Martens
24:35
Iceland
Sheri Jones
24:35
Vegas
Andrea Howe
24:36
Mexico
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00:24:37 Jake: Japan
Maria Russell
24:37
Tahoe
Jason Gluskin
24:37
Italy!
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00:24:38 CBURGESS: Hawaii
Diana Huckaby
24:39
Ireland
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00:24:39 Roberts: Next vacation preference: Japan
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00:24:39 Scott: Up north
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00:24:39 Sharon.Parker: Newfoundland, Canada
Charles Green
24:39
Greece
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00:24:39 Jane: Scotland
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00:24:40 Diego Galvis, PMP: Domincan Republic
Laura Gramling
24:40
Las Vegas
Scott Arego
24:40
mexico
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00:24:40 afeldpausch: Detroit!!
Laura Hastings
24:40
Peru
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00:24:41 moorela2: Disney World
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00:24:42 Ramboll - Boston: Vegas
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00:24:43 Alan.Hann: scottsdale
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00:24:44 RBear: Sun Peaks
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00:24:44 dayju: New England Cruise
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00:24:44 Allyn: Italy
Shawn Phillips
24:44
spring break college break visits (not desired!)
John Dieffenbach
24:44
A bar anywhere
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00:24:44 Andrea.Boyd: Australia
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00:24:45 Ramboll - Boston: Southern France
Brianne Scheiber
24:45
Nashville, TN
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00:24:46 lherd: N GA Mountains
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00:24:47 philippeflichy: Peru
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00:24:47 ksimons: Anywhere warm and sunny!
Bronwynn Hindman
24:50
National Parks tours
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00:24:51 mlovejoy: Mount Washington
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00:24:55 arlor: wyoming
Krista Martinez
24:57
Redwood Forest
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00:24:58 Kathy.Johnson: Italy
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00:24:59 sharichandran: beach and warm water
Moses Herrera
25:18
Greetings from DC!
Moses Herrera
28:04
Great to see you again!
Charles Green
30:17
Carlos
John Dieffenbach
30:18
Mark
Donald Trump
30:22
Ian
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00:30:22 Roberts: Julie
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00:30:23 arlor: Tanya
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00:30:24 Diego Galvis, PMP: David
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00:30:25 Jake: Gerd
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00:30:27 welchsy: Geo
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00:30:28 ADale: Kathy
Joseph Sassone
30:29
Joe
Maria Russell
30:29
Tammi
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00:30:30 Jennifer: Gord
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00:30:30 AMJB: Luc
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00:30:33 stew.waller: Jamie
Linda Dell
30:34
Annette
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00:30:36 mlovejoy: Pat
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00:30:37 Kathy.Johnson: Jeff
Peter Gross
30:42
Shelley
Moses Herrera
30:43
John
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00:30:59 RBear: Jana
Jason Gluskin
34:00
If anyone has questions - please ask away here!
Linda Dell
36:27
doesn't communicating the reason for a screw up often sounds like an excuse?
Moses Herrera
37:02
Why do we fail in recovering trust so much? It feels like we dont mean to.
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00:37:41 moorela2: will we be getting these slides?
Jason Gluskin
38:04
yes. We will send out the record after. Will check on if we are sending the deck as well
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00:38:18 welchsy: How can we figure out what happened if we dont have trust - if we dont know why trust was lost?
Jason Gluskin
39:03
We will send out the "recording" after.
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00:41:52 Ramboll - Boston: How do we regain trust when we feel the mix up occured because of something done on the other side?
Jason Gluskin
57:57
If anyone has questions please feel free to ask here
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00:58:04 lsinclair: Empthy
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00:58:06 arlor: empathy
Krista Martinez
58:07
Empathy
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00:58:09 stew.waller: empathy
Diana Huckaby
58:09
empathy
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00:58:10 Kathy.Johnson: we are recognizing their emotial state
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00:58:12 Roberts: The third is active listening
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00:58:15 AMJB: empathy
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01:04:11 Kelly: They're upset, as in they are upset. not their upset. =)
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01:04:49 Sharon.Parker: I think they were intentional, as in 'their issue, frustration...'
Jason Gluskin
01:06:03
Please pompt any final questions for Q&A - thanks!
Jason Gluskin
01:06:19
prompt = type them now ;-)
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01:06:27 welchsy: what are other tangible ways to reduce the "S"?
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01:06:44 welchsy: in rebuilding OR building trust
Jason Gluskin
01:06:48
Great question. Will get that answered
Moses Herrera
01:08:40
Can this formula be used regardless of your work experience level compared to your client's level of experience?
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01:08:43 ksimons: Connon says hi :)
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01:09:08 Suzanne’s iPhone: can you put up the last slide with all 5 steps please?
Jason Gluskin
01:09:18
Hi Connon.
Charles Green
01:10:59
Other “S” solution: ABC. Always Be Curious. You cannot be curious about Others and at the same time remain Self-Oriented
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01:11:27 lsinclair: Charles, I love your ABC!
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01:11:30 stew.waller: great point!
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01:12:35 Kathy.Johnson: thank you!
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01:12:40 Diego: Gret advice!
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01:12:46 Sharon.Parker: Love that, ABC
Bob Glass
01:12:47
Good session.
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01:12:53 Suzanne’s iPhone: thanks for putting up the slide!
Philip J Saweris
01:13:03
Thanks for the session!
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01:13:07 arlor: Thanks! THis was very, very informative.
Donald Trump
01:13:07
hi Suzanne.
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01:13:10 Diego: Ty, Andrea and Team. Good session!
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01:13:12 ksimons: Thanks for this!! 9 people in this conference room here :)
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01:13:14 Roberts: Very helpful; thank you
Maria Russell
01:13:16
Thank you!
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01:13:24 moorela2: thank you
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01:13:25 Jane: Enjoyed the session. Thanks!
Diana Huckaby
01:13:30
thanks for a great class