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5 Keys to Recovering Lost Trust - TrustMatters Series (Shared screen with speaker view)
lcrawford
24:23
Tahiti
J Lovinus
24:29
Las Vegas
Andrew C
24:34
Paris
Jennifer
24:35
Maui
Josef Martens
24:35
Iceland
Sheri Jones
24:35
Vegas
Andrea Howe
24:36
Mexico
Jake
24:37
Japan
Maria Russell
24:37
Tahoe
Jason Gluskin
24:37
Italy!
CBURGESS
24:38
Hawaii
Diana Huckaby
24:39
Ireland
Roberts
24:39
Next vacation preference: Japan
Scott
24:39
Up north
Sharon.Parker
24:39
Newfoundland, Canada
Charles Green
24:39
Greece
Jane
24:39
Scotland
Diego Galvis, PMP
24:40
Domincan Republic
Laura Gramling
24:40
Las Vegas
Scott Arego
24:40
mexico
afeldpausch
24:40
Detroit!!
Laura Hastings
24:40
Peru
moorela2
24:41
Disney World
Ramboll - Boston
24:42
Vegas
Alan.Hann
24:43
scottsdale
RBear
24:44
Sun Peaks
dayju
24:44
New England Cruise
Allyn
24:44
Italy
Shawn Phillips
24:44
spring break college break visits (not desired!)
John Dieffenbach
24:44
A bar anywhere
Andrea.Boyd
24:44
Australia
Ramboll - Boston
24:45
Southern France
Brianne Scheiber
24:45
Nashville, TN
lherd
24:46
N GA Mountains
philippeflichy
24:47
Peru
ksimons
24:47
Anywhere warm and sunny!
Bronwynn Hindman
24:50
National Parks tours
mlovejoy
24:51
Mount Washington
arlor
24:55
wyoming
Krista Martinez
24:57
Redwood Forest
Kathy.Johnson
24:58
Italy
sharichandran
24:59
beach and warm water
Moses Herrera
25:18
Greetings from DC!
Moses Herrera
28:04
Great to see you again!
Charles Green
30:17
Carlos
John Dieffenbach
30:18
Mark
Donald Trump
30:22
Ian
Roberts
30:22
Julie
arlor
30:23
Tanya
Diego Galvis, PMP
30:24
David
Jake
30:25
Gerd
welchsy
30:27
Geo
ADale
30:28
Kathy
Joseph Sassone
30:29
Joe
Maria Russell
30:29
Tammi
Jennifer
30:30
Gord
AMJB
30:30
Luc
stew.waller
30:33
Jamie
Linda Dell
30:34
Annette
mlovejoy
30:36
Pat
Kathy.Johnson
30:37
Jeff
Peter Gross
30:42
Shelley
Moses Herrera
30:43
John
RBear
30:59
Jana
Jason Gluskin
34:00
If anyone has questions - please ask away here!
Linda Dell
36:27
doesn't communicating the reason for a screw up often sounds like an excuse?
Moses Herrera
37:02
Why do we fail in recovering trust so much? It feels like we dont mean to.
moorela2
37:41
will we be getting these slides?
Jason Gluskin
38:04
yes. We will send out the record after. Will check on if we are sending the deck as well
welchsy
38:18
How can we figure out what happened if we dont have trust - if we dont know why trust was lost?
Jason Gluskin
39:03
We will send out the "recording" after.
Ramboll - Boston
41:52
How do we regain trust when we feel the mix up occured because of something done on the other side?
Jason Gluskin
57:57
If anyone has questions please feel free to ask here
lsinclair
58:04
Empthy
arlor
58:06
empathy
Krista Martinez
58:07
Empathy
stew.waller
58:09
empathy
Diana Huckaby
58:09
empathy
Kathy.Johnson
58:10
we are recognizing their emotial state
Roberts
58:12
The third is active listening
AMJB
58:15
empathy
Kelly
01:04:11
They're upset, as in they are upset. not their upset. =)
Sharon.Parker
01:04:49
I think they were intentional, as in 'their issue, frustration...'
Jason Gluskin
01:06:03
Please pompt any final questions for Q&A - thanks!
Jason Gluskin
01:06:19
prompt = type them now ;-)
welchsy
01:06:27
what are other tangible ways to reduce the "S"?
welchsy
01:06:44
in rebuilding OR building trust
Jason Gluskin
01:06:48
Great question. Will get that answered
Moses Herrera
01:08:40
Can this formula be used regardless of your work experience level compared to your client's level of experience?
ksimons
01:08:43
Connon says hi :)
Suzanne’s iPhone
01:09:08
can you put up the last slide with all 5 steps please?
Jason Gluskin
01:09:18
Hi Connon.
Charles Green
01:10:59
Other “S” solution: ABC. Always Be Curious. You cannot be curious about Others and at the same time remain Self-Oriented
lsinclair
01:11:27
Charles, I love your ABC!
stew.waller
01:11:30
great point!
Kathy.Johnson
01:12:35
thank you!
Diego
01:12:40
Gret advice!
Sharon.Parker
01:12:46
Love that, ABC
Bob Glass
01:12:47
Good session.
Suzanne’s iPhone
01:12:53
thanks for putting up the slide!
Philip J Saweris
01:13:03
Thanks for the session!
arlor
01:13:07
Thanks! THis was very, very informative.
Donald Trump
01:13:07
hi Suzanne.
Diego
01:13:10
Ty, Andrea and Team. Good session!
ksimons
01:13:12
Thanks for this!! 9 people in this conference room here :)
Roberts
01:13:14
Very helpful; thank you
Maria Russell
01:13:16
Thank you!
moorela2
01:13:24
thank you
Jane
01:13:25
Enjoyed the session. Thanks!
Diana Huckaby
01:13:30
thanks for a great class